Banana Cycling Product Returns
Banana Cycling Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 14 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from bananacycling.cc, if you have purchased from a Banana Cycling retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Banana Cycling, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards are non-refundable.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Banana Cycling is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
To make a return: login and visit your account page, click on order history and select the appropriate order, click on returns and complete the web form to let us know which products you will be returning. Once complete, print a copy of the return slip to enclose in your returns package. If there is anything else you feel Banana Cycling should know please write legibly on the form.
Please contact us for the return address on email@example.com
For international returns – Banana Cycling will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email firstname.lastname@example.org. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
Any carrier choice outside is at your own risk, we unfortunately can not take responsibility for loss or damage caused by carriers.