Banana Cycling Payment & Ordering

Prices

Prices are quoted in Euro. Local import duties may be payable by the recipient on receipt of the order.

 

Payment Types

Banana Cycling accepts iDeal, Paypal, Master- and Visacard payments.

You’ll be charged for your order when it is despatched from our warehouse. For Paypal You will be charged when the order is placed.

 

Registration

By registering with Banana Cycling, you will be able to view, track and manage your orders, including setting up a return or exchange. You will also be able to store your payment details on our secure server, which will make checking out quicker and simpler.

However you can also checkout as a guest, this means that you don’t have to create an account with us, although if you want to return or exchange an item, you will have to fill out a returns form which can be found in the returns section”.

 

Secure Payment Processing

All payments made on the BananaCycling.cc website are encrypted using secure technology and your card details are not retained or visible to Banana Cycling employees.

 

Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

 

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or if you are not certain your payment was successful please call your local Customer Services team.

 

Out of Stock Product and Pre-Orders

It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available by using the inform me button on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.

 

Amending or Cancelling an Order

If you have any concerns about an order you’ve already placed please contact your Local Customer Service team. Please note that once an order has been placed Banana Cycling is unable to amend it. Please set up your return via your account and take advantage of our free returns policy to return any unwanted items for an exchange or refund. If you purchased your goods in the EU you can cancel your order under the Consumer Contracts Regulations. More information can be found in our Website Returns Policy.

 

Errors and Omissions

In the case of errors or omissions on the website, Banana Cycling reserves the right to refund your order prior to the goods being despatched.

Banana Cycling reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Banana Cycling products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.